Refund policy

Last updated: 30 October 2026

Refunds and cancellations

Every Fallback book is digital content made to order for your address and the people you name. This page explains what happens if you change your mind or something is wrong.

Changing your mind

When you order, you ask us to start making your book straight away, and you confirm you understand that this means you can't cancel once it's made (Consumer Contracts Regulations 2013, regulation 37). If you change your mind before we've started, email us and we'll refund you in full.

If something is wrong

If your book has a mistake we made, is missing pages, or the file won't open, email us and we'll fix it and send it again free. If we can't put it right, we'll refund you. This doesn't affect your rights under the Consumer Rights Act 2015.

If a detail you gave us was wrong

Tell us within 7 days and we'll correct small things, like a spelling or a phone number, free. Bigger changes, like a new address or new people, need a new order.

How refunds are paid

Refunds go back to the card or payment method you used, within 14 days of us agreeing them.

Contact

Email hello@fallbackbook.com with your order number.